Frequently Asked Questions

… by customers like you.  Ask yours today!

What is the free trial offer?

CustomerSuccess if absolutely free for 14 days.  It’s available 24/7 so you can upgrade or downgrade our plan at any time afterwards.

Does it only work in email?

CustomerSuccess works on the web as well.  You can install the JS gadget on the website.  In email it connects live chat and reply management via custom footer and reply-to address.

How can we improve deliverability using CS?

Deliverability is greatly affected by your customer actions.  Statistics like complaints, functionalities of your unsubscribe, problems with your email stream frequency, creative etc… all directly influence the ISP filtering.  By seeing, categorizing, analyzing and acting on your customers feedback you’re able to fix a lot of these issues.  Your dedicated account manager is happy to assist this any any other problems.

What do I need to get started? How technical is it?

Customer Success will guide you step by step and is as simple as pasting a piece of code into your email or website.  Your dedicated account manager will customize everything you need for you and if necessary install entire Customer Success for you.

Does it deliver email like an ESP?

Customer Success integrates with your existing technologies.  Integrations with ESPs allows you to export data and route replies through your existing customer journeys

Would you like a demo?

If we didn’t answer all of your questions, feel free to schedule a walk through.  You will love it!

Get In Touch